Refund and Returns Policy for MotorWorldNari

Effective Date: December 30, 2024

At MotorWorldNari, we aim to provide the best quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a refund and returns policy in accordance with the terms outlined below.

By purchasing from MotorWorldNari, you agree to the terms of this policy.

1. Eligibility for Returns

We accept returns within 30 days of the delivery date. To qualify for a return, the following conditions must be met:

  • The product must be unused, undamaged, and in its original packaging.
  • A receipt or proof of purchase must be provided.
  • The item must be returned in the same condition it was received, including all accessories, manuals, and original packaging.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  • Contact us by phone or email to request a Return Authorization (RA) number. Please provide your order number, item description, and the reason for the return.
  • Once you have received the RA number, carefully pack the item, including all parts and packaging, and return it to the address provided by our customer service team.

3. Return Shipping Costs

  • The customer is responsible for the return shipping costs unless the return is due to an error on our part (e.g., damaged or incorrect items).
  • We recommend using a trackable shipping service or purchasing shipping insurance for items over $50, as we cannot guarantee that we will receive your returned item.

4. Refunds

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved:

  • A refund will be issued to your original payment method.
  • Processing time for refunds may take up to 10 business days, depending on your payment provider.

5. Damaged or Defective Items

If you receive a defective or damaged item, please contact us immediately at info@motorworldnari.net or call us at 425-228-5385 within 7 days of receiving the product.

  • We will arrange for a replacement or refund.
  • In the case of defective products, you may return the item without incurring return shipping fees.

6. Non-Returnable Items

Certain items are not eligible for return or refund. These include:

  • Products that have been opened and used (unless defective).
  • Items without a receipt or proof of purchase.
  • Gift cards and other non-returnable items.

7. Exchanges

We currently do not offer direct exchanges. If you would like a different product, please return the original item and place a new order.

8. Restocking Fees

A restocking fee of 15% may be applied to returns for reasons other than defective or damaged items. This fee will be deducted from the total refund amount.

9. Changes to This Policy

We reserve the right to update or change this refund and returns policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately upon being posted.

10. Contact Us

If you have any questions or concerns regarding our refund and returns policy, please contact us at:

Thank you for choosing MotorWorldNari! We are here to ensure you have a smooth and satisfying shopping experience.